Privacy Policy

Privacy Policy

Last Updated: July 22, 2026

LumiNeck operates this online store and website, including the related information, content, features, products, tools, and services made available through lumineck.us, in order to provide customers with an online jewelry and fashion accessories shopping experience.

Throughout this Privacy Policy, “LumiNeck,” “we,” “us,” and “our” refer to LumiNeck. The term “Services” refers to our website, online store, products, customer support, communications, and related services.

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services.

This Privacy Policy explains how we collect, use, disclose, store, and otherwise process personal information when you:

  • Visit or browse our website

  • Create or use an account

  • Purchase or attempt to purchase a product

  • Add products to a cart or wishlist

  • Request a return, refund, or cancellation

  • Contact customer support

  • Subscribe to marketing communications

  • Submit a review or other content

  • Otherwise interact with LumiNeck

If there is a conflict between this Privacy Policy and our Terms of Service regarding the collection, use, or disclosure of personal information, this Privacy Policy will control for that privacy-related matter.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood how personal information is handled as described below.

Nothing in this Privacy Policy limits any privacy right that cannot legally be waived or restricted.

1. Who Is Responsible for Your Personal Information

LumiNeck is responsible for the personal information that we collect and process for our own business purposes, except where another organization independently determines how and why information is processed.

Shopify and certain other service providers may process personal information on our behalf. In some circumstances, Shopify or another provider may act as an independent controller or business for particular processing activities under its own privacy terms.

Store Name: LumiNeck

Business Type: Online Retail Store

Main Category: Jewelry and Fashion Accessories

Official Website: lumineck.us

Privacy Contact Email: xejklyferiotz@gmail.com

Legal Business Name: [INSERT REGISTERED LEGAL BUSINESS NAME]

Business Address: [INSERT COMPLETE BUSINESS ADDRESS]

Telephone Number: [INSERT CUSTOMER CONTACT NUMBER]

The bracketed information must be replaced with accurate and current business information before this policy is published.

2. Meaning of Personal Information

“Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an individual or household.

Depending on applicable law, similar terms may include:

  • Personal data

  • Personally identifiable information

  • Customer data

  • Sensitive personal information

Personal information generally does not include information that has been lawfully anonymized or de-identified so that it cannot reasonably be linked to an identifiable person.

3. Personal Information We May Collect

The personal information we collect depends on how you interact with the Services, the features and applications used by our store, your location, and applicable law.

We may collect the following categories of information.

Contact Information

This may include:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Country, state, province, or region

  • Postal or ZIP code

Order and Transaction Information

This may include:

  • Products viewed

  • Products added to a cart or wishlist

  • Products purchased

  • Order number

  • Order value

  • Product selections and variations

  • Discounts or promotional codes

  • Shipping method

  • Billing and delivery information

  • Returns

  • Refunds

  • Exchanges

  • Cancellations

  • Previous transactions

  • Order and delivery status

Payment Information

Payment information may include:

  • Payment method

  • Billing details

  • Payment authorization status

  • Transaction identifiers

  • Payment confirmation

  • Refund information

  • Limited payment card details provided by a payment processor

Complete payment card information is generally processed directly by authorized payment providers rather than being fully accessible to LumiNeck.

Payment providers may independently collect and process information according to their own privacy policies and legal obligations.

Account Information

If customer accounts are available, account information may include:

  • Username

  • Password or authentication credentials

  • Account preferences

  • Saved addresses

  • Saved products

  • Order history

  • Communication preferences

  • Account security information

Customers are responsible for maintaining the confidentiality of account credentials.

Customer Support and Communication Information

This may include information submitted through:

  • Email

  • Contact forms

  • Return or refund requests

  • Customer support messages

  • Product inquiries

  • Complaints

  • Reviews

  • Surveys

  • Social media interactions

Communications may contain:

  • Order details

  • Photographs

  • Videos

  • Product condition information

  • Delivery information

  • Information necessary to investigate or resolve a request

Please do not send passwords, complete payment card numbers, banking passwords, or other information that is not reasonably necessary for customer support.

Device and Technical Information

This may include:

  • IP address

  • Browser type

  • Browser settings

  • Device type

  • Operating system

  • Screen resolution

  • Device identifiers

  • Advertising identifiers

  • Cookie identifiers

  • Network connection information

  • Approximate location derived from an IP address

  • Referring website or advertisement

  • Error logs

  • Security and diagnostic information

Website Usage Information

This may include:

  • Pages visited

  • Products viewed

  • Search activity

  • Links clicked

  • Cart activity

  • Session duration

  • Date and time of access

  • Website navigation

  • Interaction with advertisements

  • Interaction with emails

  • Checkout activity

  • Abandoned checkout information

  • Website preferences

Marketing and Advertising Information

This may include:

  • Marketing preferences

  • Email subscription status

  • Advertising interactions

  • Campaign attribution information

  • Promotional engagement

  • Products or categories of interest

  • Inferences regarding likely interests or shopping preferences

Reviews and User-Generated Content

If you submit a review, photograph, video, comment, or other content, we may collect:

  • Your display name

  • Review content

  • Rating

  • Uploaded media

  • Product purchased

  • Submission date

  • Verification or moderation information

Content submitted to public portions of the Services may be visible to other visitors.

Do not include personal information that you do not want to make public.

Fraud Prevention and Security Information

This may include:

  • Transaction risk indicators

  • Payment verification results

  • Address consistency checks

  • Account activity

  • Suspected fraudulent behavior

  • Chargeback history

  • Device or network risk information

  • Security logs

  • Information used to prevent unauthorized transactions

Information About Other People

If you purchase a product for another person or provide another person’s delivery information, you represent that you are authorized to provide that information for the relevant transaction.

4. Sensitive Personal Information

Depending on applicable law, certain information may be considered sensitive personal information.

LumiNeck does not intentionally request sensitive personal information unless it is reasonably necessary for a legitimate and lawful purpose.

Sensitive information may be processed when necessary for:

  • Payment authentication

  • Fraud prevention

  • Account security

  • Legal compliance

  • Customer-requested support

  • Establishing, exercising, or defending legal claims

Please do not send government identification, health information, account passwords, complete financial credentials, or other highly sensitive information unless we specifically and lawfully request it.

We do not use sensitive personal information to infer personal characteristics except where permitted by applicable law.

5. Sources of Personal Information

We may collect personal information from the following sources.

Directly From You

We may collect information when you:

  • Place an order

  • Create an account

  • Browse the Services

  • Complete a form

  • Contact customer support

  • Request a return or refund

  • Subscribe to marketing

  • Submit a review

  • Participate in a survey

  • Otherwise provide information to us

Automatically Through the Services

Information may be collected automatically through:

  • Cookies

  • Pixels

  • Tags

  • Analytics tools

  • Advertising technologies

  • Local storage

  • Server logs

  • Similar tracking technologies

Shopify

Shopify may provide information necessary to operate our online store, process transactions, host website features, manage customer accounts, support analytics, and provide other ecommerce services.

Payment Providers

Payment providers may provide:

  • Payment authorization status

  • Transaction confirmation

  • Fraud indicators

  • Partial payment method information

  • Refund status

Suppliers and Fulfillment Providers

Third-party suppliers, warehouses, manufacturers, and fulfillment providers may provide information concerning:

  • Product availability

  • Order fulfillment

  • Shipping status

  • Tracking

  • Returns

  • Delivery problems

Shipping Carriers

Carriers and postal services may provide:

  • Tracking records

  • Delivery confirmation

  • Delivery attempts

  • Delivery photographs

  • Address issues

  • Shipment exceptions

  • Claims information

Advertising and Analytics Partners

Advertising, analytics, and social media partners may provide information about:

  • Website interactions

  • Marketing attribution

  • Advertising performance

  • Device activity

  • Campaign engagement

  • Inferred interests

Fraud-Prevention and Security Providers

These providers may supply information used to:

  • Verify transactions

  • Detect fraud

  • Protect accounts

  • Prevent unauthorized activity

  • Investigate security incidents

Other Third Parties

We may receive information from:

  • Customer service providers

  • Review platforms

  • Social media platforms

  • Business partners

  • Publicly available sources

  • Authorities or legal representatives

  • Parties involved in a business transaction

6. How We Use Personal Information

We may use personal information for the following purposes.

Providing and Operating the Services

We may use information to:

  • Display and operate the website

  • Provide product information

  • Create and maintain customer accounts

  • Remember customer preferences

  • Maintain shopping carts and wishlists

  • Provide requested website features

  • Customize the shopping experience

Processing Orders and Payments

We may use information to:

  • Process purchases

  • Authorize payments

  • Confirm transactions

  • Verify billing information

  • Detect payment errors

  • Issue refunds

  • Process cancellations

  • Maintain transaction records

Fulfilling and Delivering Orders

We may use information to:

  • Confirm product availability

  • Send orders to suppliers or fulfillment providers

  • Arrange shipping

  • Generate shipping documents

  • Provide tracking information

  • Facilitate customs processing

  • Investigate delivery issues

  • Process returns or replacement shipments

Customer Support

We may use information to:

  • Respond to questions

  • Resolve order issues

  • Investigate damaged or incorrect products

  • Review photographs or other evidence

  • Process returns and refunds

  • Maintain records of customer communications

  • Improve support procedures

Personalization and Service Improvement

We may use information to:

  • Recommend products

  • Remember preferences

  • Understand product interest

  • Analyze website navigation

  • Improve store organization

  • Test website features

  • Improve products, content, and customer service

  • Measure the effectiveness of website changes

Marketing and Advertising

Where permitted by law, we may use personal information to:

  • Send promotional emails

  • Display advertisements

  • Measure advertising performance

  • Understand campaign attribution

  • Recommend relevant products

  • Create or use advertising audiences

  • Personalize marketing based on shopping activity

  • Remind customers about products left in a cart

Where required, we will request consent before sending marketing communications or using non-essential tracking technologies.

You may unsubscribe from promotional emails using the unsubscribe option included in the message.

Unsubscribing from marketing will not prevent necessary transactional messages concerning orders, accounts, security, returns, or customer support.

Security and Fraud Prevention

We may use information to:

  • Authenticate accounts

  • Prevent unauthorized purchases

  • Detect fraud

  • Investigate suspicious activity

  • Prevent return or refund abuse

  • Protect payment systems

  • Secure the website

  • Enforce purchase limitations

  • Protect customers, LumiNeck, service providers, and others

Legal and Compliance Purposes

We may use information to:

  • Comply with applicable law

  • Maintain tax and accounting records

  • Respond to lawful requests

  • Cooperate with authorities

  • Protect legal rights

  • Investigate policy violations

  • Resolve disputes

  • Enforce agreements

  • Establish, exercise, or defend legal claims

  • Comply with product safety or recall obligations

Business Operations

We may use information for:

  • Recordkeeping

  • Auditing

  • Reporting

  • Business planning

  • Risk management

  • Corporate transactions

  • Insurance

  • Professional advice

  • Operational improvement

7. Legal Bases for Processing

Where applicable law requires us to identify a legal basis for processing personal information, we may rely on one or more of the following bases.

Performance of a Contract

We may process information when necessary to:

  • Process an order

  • Receive payment

  • Fulfill and deliver products

  • Provide customer support

  • Handle returns and refunds

  • Provide requested Services

Legitimate Interests

We may process information for legitimate business interests, including:

  • Operating and improving our store

  • Preventing fraud

  • Protecting security

  • Understanding customer use

  • Providing customer support

  • Managing business operations

  • Establishing or defending legal claims

We consider the potential effect of this processing on individual rights where required.

Consent

We may rely on consent for activities such as:

  • Certain marketing communications

  • Non-essential cookies

  • Targeted advertising

  • Processing for which consent is legally required

You may withdraw consent at any time, subject to applicable law. Withdrawal does not affect the lawfulness of processing completed before the withdrawal.

Legal Obligations

We may process information to comply with:

  • Tax laws

  • Accounting rules

  • Consumer protection obligations

  • Product safety requirements

  • Court orders

  • Government requests

  • Other legal duties

Protection of Rights and Safety

We may process information when reasonably necessary to protect the rights, property, security, or safety of LumiNeck, our customers, service providers, or others.

8. Cookies and Similar Technologies

We and service providers may use cookies and similar technologies to operate and improve the Services.

These technologies may include:

  • Browser cookies

  • Pixels

  • Tags

  • Local storage

  • Analytics identifiers

  • Advertising identifiers

  • Similar technologies

Cookies may be categorized as follows.

Strictly Necessary Cookies

These cookies may be required to:

  • Operate the website

  • Maintain a shopping cart

  • Process checkout

  • Authenticate users

  • Protect security

  • Prevent fraud

  • Remember privacy choices

Disabling these cookies may prevent parts of the Services from functioning properly.

Functional Cookies

These cookies may remember:

  • Language

  • Region

  • Account preferences

  • Display preferences

  • Previous selections

Analytics Cookies

These cookies may help us understand:

  • Website traffic

  • Popular pages

  • Product interest

  • Navigation patterns

  • Errors

  • Store performance

Advertising Cookies

These cookies may be used to:

  • Measure advertising campaigns

  • Limit repetitive advertisements

  • Understand advertising interactions

  • Display personalized advertising

  • Create or use advertising audiences

Where required, non-essential cookies will be used only after consent.

You may be able to manage cookie choices through:

  • Our cookie banner

  • A privacy preference center

  • Browser controls

  • Device settings

  • Advertising platform settings

  • Global Privacy Control

Blocking or deleting cookies may affect stored preferences and website functionality.

9. Sale, Sharing, and Targeted Advertising

LumiNeck does not necessarily exchange personal information for monetary payment.

However, under certain privacy laws, disclosures to advertising, analytics, social media, or technology partners may be considered:

  • A sale of personal information

  • Sharing of personal information

  • Cross-context behavioral advertising

  • Targeted advertising

Depending on your location, you may have the right to opt out of these activities.

You may exercise an applicable opt-out right by:

  • Using the Your Privacy Choices page

  • Using an available data-sharing opt-out control

  • Enabling a legally recognized Global Privacy Control signal

  • Emailing xejklyferiotz@gmail.com with the subject line “Privacy Choices Request”

Opting out of targeted advertising does not mean that all advertisements will stop. You may continue to receive contextual or non-personalized advertising.

10. Global Privacy Control and Do Not Track

Where required by applicable law and technically detectable, we will treat a valid Global Privacy Control signal as a request to opt out of qualifying sale, sharing, or targeted advertising activities for the browser and device sending the signal.

A GPC choice may need to be enabled separately on each browser or device.

If a browser or device is associated with an identifiable customer account, the choice may be applied more broadly where required by law and technically feasible.

Other browser-based “Do Not Track” signals may not be recognized because no uniform technical or legal standard applies to every such signal.

11. Marketing Communications

Where permitted by law, we may send promotional communications concerning:

  • Products

  • Offers

  • Discounts

  • Store updates

  • Abandoned carts

  • Related services

You may unsubscribe from promotional emails at any time using the unsubscribe link in the communication.

You may also contact us at xejklyferiotz@gmail.com.

Even after opting out of marketing, we may send non-promotional messages concerning:

  • Orders

  • Payments

  • Shipping

  • Returns

  • Refunds

  • Customer support

  • Accounts

  • Security

  • Policy or legal notices

12. How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business and legal purposes.

Shopify

We disclose information to Shopify to:

  • Host and operate the online store

  • Process customer interactions

  • Support checkout and accounts

  • Provide ecommerce functions

  • Improve store performance

  • Prevent fraud

  • Provide enhanced Shopify services when enabled

Payment Processors and Financial Providers

Information may be disclosed to payment providers, banks, card networks, digital wallets, fraud-screening providers, and financial institutions to process and verify transactions.

Suppliers, Warehouses, and Fulfillment Providers

Information necessary to fulfill an order may be disclosed to:

  • Product suppliers

  • Manufacturers

  • Warehouses

  • Fulfillment providers

  • Return-processing facilities

This may include the recipient’s name, delivery address, contact information, order details, and shipping instructions.

Shipping Carriers and Customs Providers

Information may be disclosed to:

  • Postal services

  • Shipping carriers

  • Customs brokers

  • Customs authorities

  • Last-mile delivery providers

This disclosure may be necessary to ship, track, clear, and deliver an order.

Customer Support Providers

Information may be shared with providers that assist with:

  • Email

  • Customer support

  • Returns

  • Reviews

  • Communications

  • Helpdesk services

Analytics and Advertising Partners

Where permitted, information may be disclosed to partners providing:

  • Website analytics

  • Advertising

  • Campaign measurement

  • Marketing attribution

  • Audience services

  • Social media integrations

Technology and Security Providers

Information may be disclosed to providers supporting:

  • Website hosting

  • Cloud storage

  • Fraud prevention

  • Cybersecurity

  • Account authentication

  • Error monitoring

  • Data management

Professional Advisers

Information may be shared with:

  • Lawyers

  • Accountants

  • Auditors

  • Insurers

  • Consultants

  • Other professional advisers

when reasonably necessary for lawful business purposes.

Government Authorities and Legal Parties

We may disclose information when reasonably necessary to:

  • Comply with law

  • Respond to lawful legal process

  • Cooperate with authorities

  • Enforce our policies

  • Protect legal rights

  • Investigate fraud

  • Protect safety and security

Business Transactions

Information may be disclosed in connection with:

  • A merger

  • Acquisition

  • Reorganization

  • Financing

  • Asset sale

  • Bankruptcy

  • Change of control

  • Due diligence

The recipient may use information only as permitted by applicable law and the terms governing the transaction.

At Your Direction or With Your Consent

We may disclose information when:

  • You request or direct us to do so

  • You use a third-party login or integration

  • You choose to interact with a social media feature

  • You otherwise provide valid consent

13. Relationship With Shopify

The Services are hosted and supported by Shopify.

Information submitted through the Services may be transmitted to and processed by Shopify and service providers in countries other than the country where you live.

Shopify may process information to:

  • Provide the ecommerce platform

  • Secure the Services

  • Process transactions

  • Improve Shopify products

  • Support customer accounts

  • Prevent fraud

  • Provide analytics

  • Provide enabled enhanced services

Certain Shopify features may use information from customer interactions with LumiNeck, other merchants, and Shopify.

Where Shopify independently determines the purposes and means of a processing activity, Shopify is responsible for that processing and for handling applicable rights relating to that activity.

You may review Shopify’s consumer privacy information and use the Shopify Privacy Portal for certain requests relating to information processed independently by Shopify.

14. Shopify Network Intelligence and Enhanced Services

If Shopify Network Intelligence or another Shopify enhanced service is enabled for LumiNeck, Shopify may use customer interaction data together with data from other merchants and Shopify to provide features such as:

  • Fraud protection

  • Store personalization

  • Product recommendations

  • Analytics

  • Advertising measurement

  • Audience or marketing services

Where applicable, customer consent and opt-out choices may affect whether information is used for non-essential or advertising purposes.

Customers may use our cookie controls, data-sharing opt-out page, Global Privacy Control, or applicable Shopify privacy tools to exercise available choices.

15. Third-Party Websites and Links

The Services may include links to websites, applications, or platforms operated by third parties.

We do not control and are not responsible for the independent privacy, security, content, or business practices of third-party websites.

Before submitting personal information to a third party, review its privacy policy and terms.

The inclusion of a third-party link does not necessarily mean that LumiNeck endorses or controls that third party.

Information posted publicly or semi-publicly on social media, reviews, or other platforms may be visible and used by other individuals or organizations.

16. International Processing and Transfers

LumiNeck, Shopify, suppliers, carriers, payment providers, and other service providers may process personal information in countries other than the country in which you live.

These countries may have privacy laws that differ from those in your jurisdiction.

Where required by applicable law, international transfers may be supported by lawful safeguards, such as:

  • Adequacy decisions

  • Standard contractual clauses

  • International data transfer agreements

  • Contractual protections

  • Consent where legally appropriate

  • Another recognized legal transfer mechanism

Information may also be transferred when necessary to perform a contract with you, fulfill an order, respond to your request, or comply with law.

17. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide the Services

  • Maintain customer accounts

  • Process and document transactions

  • Fulfill orders

  • Process returns and refunds

  • Provide customer support

  • Maintain tax and accounting records

  • Prevent fraud

  • Resolve disputes

  • Enforce agreements

  • Comply with legal obligations

  • Establish or defend legal claims

Retention periods may depend on:

  • The type of information

  • The nature of the customer relationship

  • Whether an account remains active

  • Transaction and warranty requirements

  • Tax and accounting requirements

  • Fraud-prevention needs

  • Legal limitation periods

  • Pending disputes

  • Regulatory obligations

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to backup, archival, technical, and legal requirements.

18. Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.

These safeguards may include:

  • Access controls

  • Authentication

  • Encryption during transmission where appropriate

  • Fraud monitoring

  • Secure service providers

  • Employee or contractor access restrictions

  • Security procedures

  • Incident response measures

No method of transmission or electronic storage is completely secure.

We cannot guarantee absolute or perfect security.

Customers should:

  • Use a unique password

  • Protect account credentials

  • Avoid sharing passwords

  • Use secure networks

  • Monitor accounts for unauthorized activity

  • Contact us promptly regarding suspected misuse

Do not send sensitive information through unsecured communication channels.

19. Data Breach and Security Incident Response

If we become aware of a security incident affecting personal information, we may:

  • Investigate the incident

  • Take steps to contain or remediate it

  • Work with Shopify or other service providers

  • Notify affected individuals

  • Notify regulators or authorities

  • Take other actions required by applicable law

The timing and content of any notification will depend on the circumstances and legal requirements.

20. Children’s Privacy

The Services are intended for general adult shopping and are not directed toward children who are not legally able to enter into an online purchase agreement.

We do not knowingly collect personal information from children in violation of applicable law.

We do not knowingly sell or share the personal information of individuals under 16 for targeted advertising in violation of applicable law.

A parent or legal guardian who believes that a child has provided personal information may contact:

xejklyferiotz@gmail.com

We may request information reasonably necessary to verify the requester’s identity and authority.

If we determine that personal information was collected from a child unlawfully, we will take reasonable steps to delete or otherwise address it.

21. Your Privacy Rights

Depending on your location and applicable law, you may have some or all of the following rights.

These rights are not absolute and may be subject to legal conditions and exceptions.

Right to Access or Know

You may have the right to request:

  • Confirmation that we process personal information about you

  • Access to personal information

  • Categories of information collected

  • Sources of information

  • Purposes of processing

  • Categories of recipients

  • Specific pieces of information

Right to Delete

You may have the right to request deletion of personal information.

We may retain information where permitted or required for:

  • Completing transactions

  • Processing returns or disputes

  • Fraud prevention

  • Security

  • Tax and accounting

  • Legal compliance

  • Establishing or defending claims

  • Other legally recognized purposes

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

You may have the right to receive certain personal information in a portable and reasonably usable format.

Right to Restrict Processing

You may have the right to request that certain processing be restricted.

Right to Object

You may have the right to object to processing based on legitimate interests, direct marketing, or other legally recognized grounds.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time.

Withdrawal does not affect processing lawfully completed before consent was withdrawn.

Right to Opt Out of Sale or Sharing

Depending on your location, you may have the right to opt out of the sale or sharing of personal information.

Right to Opt Out of Targeted Advertising

You may have the right to opt out of personal information processing for targeted advertising.

Right to Opt Out of Certain Profiling

Depending on applicable law, you may have the right to opt out of certain profiling that produces legal or similarly significant effects.

Right to Limit Certain Uses of Sensitive Information

Where applicable, you may have the right to limit particular uses or disclosures of sensitive personal information.

Right to Appeal

Residents of certain jurisdictions may appeal a decision concerning a privacy request.

Right to Lodge a Complaint

You may have the right to file a complaint with a competent privacy or data protection authority.

22. Exercising Your Privacy Rights

To submit a privacy request, contact:

Email: xejklyferiotz@gmail.com

Use an appropriate subject line, such as:

  • Privacy Request

  • Personal Information Access Request

  • Personal Information Deletion Request

  • Personal Information Correction Request

  • Opt-Out Request

  • Privacy Request Appeal

Please include:

  • Your full name

  • Email address associated with your order or account

  • Order number, when applicable

  • State or country of residence

  • The right you wish to exercise

  • Information reasonably necessary to locate relevant records

Do not provide passwords or complete payment card information.

You may also exercise applicable opt-out rights through our Your Privacy Choices page or available website privacy controls.

23. Verification of Privacy Requests

We may need to verify your identity before processing a request.

Verification may involve comparing information submitted with information already associated with:

  • An order

  • An account

  • Previous communications

  • A transaction

We may ask for:

  • Full name

  • Email address

  • Order number

  • Billing or shipping details

  • Information concerning a recent transaction

  • Other information reasonably necessary for verification

The amount of information requested will depend on the nature and sensitivity of the request.

If we cannot reasonably verify a request, we may be unable to complete it.

24. Authorized Agents

Where permitted by applicable law, an authorized agent may submit a request on your behalf.

We may require:

  • Proof that the agent is authorized

  • Written permission

  • Verification of your identity

  • Direct confirmation that you authorized the agent

  • Other information permitted by law

We may deny an agent request if authority cannot reasonably be verified, except where prohibited by law.

25. Responding to Requests

We will respond to verified privacy requests within the period required by applicable law.

If additional time is legally permitted and reasonably necessary, we may extend the response period and provide notice of:

  • The extension

  • The reason for the delay

  • The expected response date

We may deny or limit a request where permitted by law, including when:

  • The requester cannot be verified

  • The request is fraudulent

  • The request is manifestly unfounded or excessive

  • A legal exception applies

  • The request would adversely affect another person’s rights

  • Information must be retained

  • Compliance would create a security risk

Where required, we will explain the reason for a denial and provide appeal instructions.

26. Non-Discrimination

Where prohibited by applicable law, LumiNeck will not unlawfully discriminate against a person for exercising a privacy right.

We will not unlawfully:

  • Deny goods or services

  • Charge a different price

  • Provide a different level of service

  • Retaliate

  • Apply prohibited differential treatment

This does not prevent a lawful loyalty, rewards, discount, or financial incentive program that satisfies applicable requirements.

Website features may operate differently when optional cookies or personalization are disabled.

27. European Economic Area, United Kingdom, and Switzerland

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have rights concerning:

  • Access

  • Correction

  • Deletion

  • Restriction

  • Objection

  • Portability

  • Withdrawal of consent

  • Filing a complaint with a supervisory authority

Where required, LumiNeck will process personal information according to an applicable legal basis.

If LumiNeck is required to appoint an EEA, UK, or Swiss representative or data protection officer, the applicable contact information will be published here or otherwise made available as required by law.

28. United States State Privacy Rights

Residents of certain U.S. states may have rights concerning:

  • Access

  • Correction

  • Deletion

  • Data portability

  • Opting out of sale

  • Opting out of sharing

  • Opting out of targeted advertising

  • Opting out of certain profiling

  • Limiting use of sensitive personal information

  • Appealing a privacy decision

The availability and scope of these rights depend on applicable law and whether LumiNeck is subject to that law.

You may submit applicable requests using the methods described above.

29. California Privacy Disclosures

If California privacy law applies to LumiNeck and your personal information, you may have rights to:

  • Know the categories and specific pieces of personal information collected

  • Know the sources and purposes of collection

  • Know categories of third parties receiving information

  • Request deletion

  • Request correction

  • Opt out of sale or sharing

  • Limit certain uses of sensitive personal information

  • Receive equal service and pricing

The categories of personal information described in this Privacy Policy may include identifiers, customer records, commercial information, internet activity, approximate geolocation, inferences, and other information defined by applicable California law.

LumiNeck does not knowingly sell or share the personal information of consumers under 16 in violation of applicable law.

30. Financial Incentives and Loyalty Programs

If LumiNeck offers a loyalty, rewards, discount, or financial incentive program involving personal information, additional terms and legally required notices may be provided at enrollment.

Participation will be voluntary.

Customers may withdraw from an applicable program according to its terms.

31. Complaints and Appeals

Questions or complaints about this Privacy Policy or our processing practices may be submitted to:

xejklyferiotz@gmail.com

Use the subject line:

Privacy Complaint

Depending on your location, you may have the right to:

  • Appeal a privacy request decision

  • Contact a state attorney general

  • File a complaint with a privacy regulator

  • File a complaint with a data protection authority

We encourage you to contact us first so that we can review and attempt to resolve your concern.

32. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Privacy practices

  • Website technologies

  • Shopify services

  • Applications and integrations

  • Advertising practices

  • Store operations

  • Legal or regulatory requirements

When changes are made, we will update the “Last Updated” date.

Where required by law, we may also provide additional notice or obtain consent.

Material changes will generally apply prospectively unless otherwise required by law.

33. Contact Information

For questions, complaints, privacy requests, or concerns regarding this Privacy Policy, contact:

Store Name: LumiNeck

Official Website: lumineck.us

Privacy Contact Email: xejklyferiotz@gmail.com

Legal Business Name: Storevia Limited

Business Address: Unit 809, 8/F Brill Plaza 84 To Kwa Wan Rd To Kwa Wan Hong Kong

Telephone Number: +1 (936) 260-5549

We generally respond to ordinary inquiries within 1–2 business days, Monday through Friday. Formal privacy requests will be processed within the period required by applicable law.