Return & Refund Policy

Return & Refund Policy

Last Updated: July 22, 2026

Thank you for shopping with LumiNeck. We want every customer to understand our return and refund procedures before making a purchase.

This Return & Refund Policy applies to purchases made through our official website, https://lumineck.us. By placing an order with LumiNeck, you agree to the terms described below, subject to any mandatory consumer rights that apply in your jurisdiction.

1. Return Eligibility

We accept eligible return requests submitted within 30 days after the applicable item is delivered.

To qualify for a return, the item must:

  • Be unused, unworn, unwashed, and unaltered

  • Be in the same condition in which it was received

  • Include all original packaging, tags, accessories, inserts, protective materials, and components

  • Show no signs of wear, scratches, stains, odors, damage, modification, or misuse

  • Be accompanied by valid proof of purchase

  • Be returned according to the instructions provided by our customer support team

After a return is authorized, the item must be shipped within 7 days unless a different deadline is stated in the return instructions.

We reserve the right to reject a return that does not satisfy these conditions, to the extent permitted by applicable law.

2. Non-Returnable Items

The following items are generally not eligible for return or exchange:

  • Gift cards

  • Items marked as final sale or non-returnable before purchase

  • Customized, engraved, monogrammed, or personalized products

  • Products altered or modified at the customer’s request

  • Items showing signs of wear, use, damage, contamination, or missing components

  • Products returned without authorization

  • Products returned to an unauthorized or incorrect address

  • Items returned after the applicable return period

  • Items damaged through improper use, storage, cleaning, handling, or maintenance

For health and hygiene reasons, opened, tried-on, worn, or used earrings, nose jewelry, lip jewelry, tongue jewelry, belly-button jewelry, nipple jewelry, ear plugs, tunnels, and other body-piercing jewelry may be non-returnable where permitted by applicable law.

Sealed hygiene-sensitive products may qualify for return only if the protective seal and packaging remain unopened and intact.

These exclusions do not apply where a return, refund, repair, replacement, or cancellation right is required by applicable law.

3. How to Request a Return

Before sending any item back, contact us at:

Email: xejklyferiotz@gmail.com

Please include:

  • Your full name

  • Your order number

  • The email address used to place the order

  • The item you wish to return

  • The reason for the return

  • Clear photographs or video when reporting damage, defects, missing parts, or an incorrect item

If the return is approved, we will provide return authorization and return instructions, including the approved return address when applicable.

Approval of a return request does not guarantee a refund. The returned item must first be received and inspected.

4. Return Address and Unauthorized Returns

Do not return an item without contacting us first.

The return address may differ from the sender’s address, fulfillment location, supplier address, warehouse address, or address displayed on the original package.

Do not send a return to an address shown on the shipping label or product package unless our customer support team has specifically confirmed that address in writing for your return.

LumiNeck is not responsible for items sent to an unauthorized or incorrect address. Such returns may be refused, lost, delayed, or become ineligible for a refund.

5. Return Shipping Costs

Unless the return is caused by a verified defective, damaged, incomplete, or incorrectly shipped item, the customer is responsible for:

  • Return shipping costs

  • Packaging expenses

  • Tracking or insurance expenses

  • Customs duties, taxes, brokerage charges, and other return-related fees

  • The risk of loss or damage until the return is delivered to the approved return location

Original shipping charges are generally non-refundable unless the return results from our verified error or a refund of shipping charges is required by applicable law.

We strongly recommend using a trackable shipping service and keeping the shipping receipt and tracking information until the return has been completed.

LumiNeck does not guarantee receipt of an untracked return and is not responsible for returns lost or damaged during return transportation when the customer arranged the shipment.

6. Return Inspection

After the returned item is received, it will be inspected to determine whether it meets this policy’s return requirements.

We may review:

  • The item’s condition

  • Packaging and tags

  • Signs of use or wear

  • Missing accessories or components

  • Product identification

  • Whether the returned item matches the item originally purchased

  • Whether the return was shipped within the authorized period

We will notify you by email whether the return has been approved or rejected.

Where permitted by applicable law, a refund may be denied or reduced if the item has been used, damaged, altered, returned incomplete, or diminished in value through handling beyond what was reasonably necessary to inspect it.

7. Refunds

If a refund is approved, it will be issued to the original payment method used for the order.

We cannot generally issue a refund to a different payment card, bank account, digital wallet, or person.

After we issue the refund, it may take approximately 5–10 business days for the credit to appear, depending on your financial institution, card issuer, payment provider, location, and currency.

LumiNeck does not control the processing time of banks, card issuers, or payment providers after a refund has been submitted.

Currency conversion differences, foreign transaction fees, banking fees, and exchange-rate changes are controlled by the relevant financial institution and may not be refundable by LumiNeck.

8. Partial Refunds

Where permitted by law, a partial refund may be issued instead of a full refund when:

  • Part of an order is returned

  • A returned item is missing packaging, tags, accessories, or components

  • The product shows signs of handling or diminished value

  • A verified issue affects only part of the product or order

  • The customer accepts a partial refund as a resolution

Any proposed partial refund will be evaluated according to the circumstances of the order and applicable law.

9. Damaged, Defective, Incorrect, or Incomplete Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incorrect, or incomplete, contact us within 7 days after delivery whenever reasonably possible.

Include:

  • Your order number

  • A description of the problem

  • Clear photographs of the item

  • Photographs of the outer and inner packaging

  • A photograph of the shipping label

  • Video evidence when necessary to demonstrate the issue

Please keep the item and all original packaging while the claim is being reviewed. Do not discard, repair, alter, or return the product unless instructed to do so.

After reviewing the available evidence, we may offer an appropriate remedy, which may include:

  • A replacement

  • Replacement components

  • A partial refund

  • A full refund

  • Other remedies required by applicable law

The appropriate resolution depends on the nature of the issue, available inventory, and applicable legal requirements.

The request to report an issue within 7 days does not limit any non-waivable legal rights relating to defective or nonconforming goods.

10. Product Appearance, Size, and Materials

Customers are responsible for reviewing product descriptions, dimensions, materials, sizing information, color details, and care instructions before purchasing.

Minor differences may occur because of:

  • Screen and monitor settings

  • Lighting and photography

  • Manual measurement methods

  • Manufacturing batches

  • Natural variations in stones, shells, beads, wood, or similar materials

  • Plating, polishing, texture, or finish variations

A minor variation that does not materially affect the item’s function or substantially differ from its product description may not constitute a defect.

However, this section does not exclude rights that apply when an item is materially different from its description or otherwise fails to conform to applicable law.

11. Allergies and Skin Sensitivities

Product material information is provided on the applicable product page when available.

Customers with metal allergies, sensitive skin, piercing sensitivities, or other health concerns should carefully review the listed materials before purchasing or wearing a product.

Terms such as “hypoallergenic,” “nickel-free,” “stainless steel,” “gold-plated,” or similar material descriptions do not guarantee that every individual will be free from irritation or allergic reaction.

Discontinue use if irritation or discomfort occurs and seek appropriate professional advice when necessary.

Products that have been worn or used may be ineligible for return for hygiene reasons, except where mandatory law requires otherwise.

12. Exchanges

We do not generally offer direct exchanges for changes of preference, style, color, or size.

If you would like a different product, you may need to return the eligible item under this policy and place a new order separately.

For verified damaged, defective, incomplete, or incorrectly shipped items, we may offer a replacement when appropriate and when inventory is available.

If a replacement is unavailable, we may offer another remedy, including a partial or full refund, depending on the circumstances and applicable law.

13. Order Cancellations

Cancellation requests should be submitted as soon as possible after an order is placed.

Requests submitted within 12 hours are more likely to be accommodated, but cancellation is not guaranteed. Orders may enter processing or fulfillment shortly after purchase.

Once an order has been processed, assigned for fulfillment, packaged, or shipped, it may no longer be possible to cancel or modify it.

If cancellation is no longer possible, the customer may request an eligible return after delivery in accordance with this policy.

LumiNeck reserves the right to cancel an order before shipment due to:

  • Product unavailability

  • Pricing or listing errors

  • Payment authorization problems

  • Suspected fraud or unauthorized activity

  • Delivery restrictions

  • Incomplete or invalid customer information

  • Legal or regulatory requirements

If LumiNeck cancels an order, the amount collected for the canceled item will be refunded to the original payment method.

14. Address Changes and Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address at checkout.

Contact us immediately if an address correction is required. We cannot guarantee that an address can be changed after processing or fulfillment begins.

If a package is returned because of:

  • An incorrect or incomplete address

  • Refused delivery

  • Failure to collect the package

  • An unavailable recipient

  • Repeated unsuccessful delivery attempts

  • An address that cannot be serviced

We may, depending on the circumstances, offer:

  • Reshipment after payment of additional shipping costs

  • A refund of the eligible product price after deducting non-refundable shipping and return-related costs

  • Another resolution required by applicable law

If a package cannot be redelivered or returned to us, a refund may not be available unless required by law.

15. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

  • Check the delivery location, mailbox, parcel locker, reception area, and surrounding property

  • Ask household members, neighbors, building staff, or reception personnel

  • Verify the shipping address entered at checkout

  • Contact the shipping carrier for delivery details

  • Allow a reasonable period for premature delivery scans to update

Contact LumiNeck if the package remains missing after completing these steps.

We will provide reasonable assistance when possible, but a carrier’s delivered scan does not automatically establish eligibility for a refund. Claims may require additional information and will be reviewed based on tracking records, carrier findings, order information, and applicable law.

16. Refused or Unclaimed Deliveries

Refusing a package or failing to collect it does not automatically cancel the order or guarantee a full refund.

If the package is successfully returned and received, any refund will be reviewed after inspection. Original shipping fees, return shipping fees, customs charges, and other non-recoverable expenses may be deducted where permitted by applicable law.

Customers should contact us before refusing delivery whenever possible.

17. International Returns

For international orders:

  • Customers are generally responsible for return shipping costs unless the return is caused by our verified error

  • Customs duties, import taxes, brokerage fees, and similar charges are generally non-refundable by LumiNeck

  • Customers are responsible for correctly completing return customs documentation

  • Return packages should be identified as returned merchandise when appropriate

  • Customers are responsible for charges caused by incorrect or incomplete customs declarations

Do not send an international return without receiving our return instructions.

Mandatory consumer rights applicable in the customer’s country or region remain unaffected.

18. Promotional Discounts and Gifts

Refunds for discounted products are based on the amount actually paid for the returned item after applicable discounts.

If a promotion required the purchase of multiple products or a minimum order value, returning part of the order may affect the customer’s eligibility for the promotion. Where permitted by law, the refund may be adjusted to reflect the revised promotional qualification.

If a free gift was included with a qualifying purchase, the gift may also need to be returned. If it is not returned, its stated or reasonable value may be deducted from the refund where permitted by law.

19. Duplicate or Unauthorized Returns

Returned items must match the product and order for which return authorization was issued.

We may reject a return if:

  • A different product is returned

  • The quantity does not match the authorized return

  • The item was not purchased from LumiNeck

  • Product identifiers have been removed or altered

  • The package contains an empty box, substitute item, counterfeit item, or unrelated product

  • There is evidence of return fraud or abuse

Suspected fraudulent activity may result in the rejection of a refund, restriction of future purchases, or other lawful action.

20. Mandatory Consumer Rights

Nothing in this policy excludes, limits, or overrides consumer rights that cannot lawfully be excluded or restricted.

If applicable law gives you additional or different rights regarding cancellation, withdrawal, defective goods, refunds, repairs, replacements, or product conformity, those mandatory rights will apply.

Where a provision of this policy conflicts with mandatory law, the mandatory law will control only to the extent of the conflict.

21. Policy Changes

We may update this Return & Refund Policy from time to time to reflect changes in our operations, products, services, legal requirements, or store practices.

The version applicable to an order is generally the version published when the order was placed, except where a later change is required by law or provides greater rights to the customer.

The updated date will appear at the top of this page.

22. Contact Information

For return, refund, cancellation, or order-related questions, contact:

Store Name: LumiNeck
Official Website: https://lumineck.us
Customer Support Email: xejklyferiotz@gmail.com

We generally respond within 1–2 business days, Monday through Friday, excluding public holidays and periods of unusually high inquiry volume.