Shipping & Delivery Policy

Shipping & Delivery Policy

Last Updated: July 22, 2026

Thank you for shopping with LumiNeck.

This Shipping & Delivery Policy applies to orders placed through our official online store, lumineck.us. It explains our order processing times, shipping charges, estimated delivery periods, tracking procedures, international shipping terms, and responsibilities relating to delivery.

Please review this policy before placing an order.

1. Order Processing Time

Orders are generally processed within 1–3 business days.

Business days are Monday through Friday, excluding public holidays.

Order processing may include:

  • Payment verification

  • Fraud-prevention review

  • Product availability confirmation

  • Order preparation

  • Packaging

  • Transfer to the applicable fulfillment location or shipping carrier

During holidays, promotional events, high-demand periods, supplier delays, or unusually high order volumes, processing may take up to 5 business days or longer in exceptional circumstances.

Processing time is separate from transit time. Estimated delivery periods begin after an order has been processed and transferred to the shipping carrier.

After placing an order, customers should receive an order confirmation email. A shipping confirmation email will generally be sent after the order has been dispatched.

2. Shipping Fee

LumiNeck charges a flat shipping fee of:

$6.90 per order

The shipping charge applicable to an order will be displayed at checkout before payment is completed.

Unless otherwise stated or required by applicable law, shipping fees are generally non-refundable after an order has been shipped.

Additional charges may apply when:

  • A customer requests reshipment

  • A package is returned because of an incorrect or incomplete address

  • A delivery is refused or remains unclaimed

  • Customs authorities impose duties, taxes, brokerage fees, or other import charges

  • A destination requires special delivery handling

Any additional amount charged directly by a carrier, customs authority, government agency, financial institution, or third party is separate from LumiNeck’s standard shipping fee.

3. Estimated Delivery Time

Estimated delivery times after processing are generally:

United States

5–10 business days

International Destinations

10–20 business days

These delivery periods are estimates only and are not guaranteed delivery dates.

Actual delivery time may vary because of:

  • Product availability

  • Fulfillment location

  • Shipping destination

  • Carrier capacity or operational delays

  • Customs inspections or clearance procedures

  • Severe weather or natural disasters

  • Local holidays

  • Seasonal shipping demand

  • Transportation interruptions

  • Incorrect or incomplete delivery information

  • Security, regulatory, or governmental restrictions

  • Events outside our reasonable control

Some products may have different processing or delivery estimates. When a specific estimate appears on a product page, checkout page, or order confirmation, that estimate may apply to the applicable product.

4. Third-Party Fulfillment and Shipping Locations

LumiNeck is an online retail store that may work with third-party suppliers, fulfillment providers, warehouses, and shipping carriers.

As a result:

  • Products may be shipped from different fulfillment locations

  • The shipping origin may differ from LumiNeck’s business location

  • Multiple products in the same order may arrive in separate packages

  • Packaging may contain carrier, warehouse, manufacturer, or fulfillment information

  • Different items may use different carriers or tracking numbers

The appearance of a supplier, warehouse, carrier, or fulfillment provider on packaging does not change the customer’s purchase relationship with LumiNeck.

Customers should contact LumiNeck directly regarding orders placed through lumineck.us.

5. Order Confirmation

After an order is successfully submitted, an order confirmation is generally sent to the email address provided at checkout.

Customers are responsible for reviewing the confirmation and promptly notifying us of any error involving:

  • Customer name

  • Shipping address

  • Product selection

  • Quantity

  • Color, size, style, or variation

  • Contact information

Failure to receive a confirmation email does not necessarily mean that the order was not placed. Customers should check spam, junk, promotional, and filtered email folders before contacting support.

6. Tracking Information

Tracking information is generally provided after an order has been shipped.

Tracking details may be sent by email and may also be available through the order status page.

After a tracking number is created, it may take approximately 2–5 days for the carrier’s tracking system to display movement or detailed updates.

A tracking status such as “label created,” “shipment information received,” or “pre-shipment” may mean that shipping information has been submitted to the carrier but the first physical scan has not yet appeared.

Tracking may not update at every stage of transportation. International packages may also experience periods without visible updates while moving between countries, carriers, or customs facilities.

7. Shipping Carriers

Orders may be delivered through carriers and local postal providers such as:

  • USPS

  • UPS

  • FedEx

  • DHL

  • Regional carriers

  • International postal networks

  • Last-mile delivery providers

The carrier used for an order may depend on:

  • Shipping destination

  • Product size and weight

  • Fulfillment location

  • Service availability

  • Delivery speed

  • Customs requirements

  • Carrier capacity

LumiNeck may select or change the carrier used to fulfill an order when reasonably necessary.

Customers generally cannot select a particular carrier unless that option is expressly offered during checkout.

8. Shipping Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout.

The shipping address should include, when applicable:

  • Recipient’s full name

  • Street address

  • Apartment, suite, unit, floor, or building number

  • City

  • State, province, or region

  • Postal or ZIP code

  • Country

  • Valid telephone number

  • Any information required for local delivery or customs processing

LumiNeck is not responsible for delivery problems caused by information entered incorrectly or incompletely by the customer, except where applicable law provides otherwise.

9. Address Changes and Order Modifications

Requests to change an address or modify an order should be submitted within 12 hours after purchase.

Contact:

xejklyferiotz@gmail.com

Please include the order number and the requested correction.

We cannot guarantee that an order can be changed after it has been submitted. Processing or fulfillment may begin shortly after purchase.

Once an order has been processed, assigned for fulfillment, packaged, transferred to a carrier, or shipped, it may no longer be possible to:

  • Change the delivery address

  • Change the product or variation

  • Add or remove an item

  • Combine separate orders

  • Cancel the shipment

LumiNeck is not responsible for an address change request that cannot be completed after processing has begun.

10. Incorrect or Incomplete Addresses

If an order contains an incorrect, incomplete, invalid, or undeliverable address, the package may be delayed, returned, abandoned, or delivered incorrectly.

When possible, we may offer:

  • Reshipment after the customer pays applicable additional shipping costs

  • A refund of the eligible product price after the package is returned and inspected

  • Another resolution required by applicable law

Original shipping fees, return transportation charges, customs expenses, and other non-recoverable costs may be deducted from a refund where permitted by law.

A refund cannot be guaranteed when a package is lost, destroyed, abandoned, or not returned because of an address provided incorrectly by the customer.

11. Split Shipments

Orders containing multiple products may be divided into separate shipments.

This may happen because:

  • Products are stored at different fulfillment locations

  • Items become available at different times

  • Package size or weight requires separate transportation

  • Different products require different carriers

  • Separate shipments may improve delivery efficiency

Customers will not normally be charged an additional standard shipping fee solely because LumiNeck divides one order into multiple packages.

Separate packages may:

  • Arrive on different dates

  • Have different tracking numbers

  • Be delivered by different carriers

  • Show different shipping origins

A partially delivered order does not necessarily mean that the remaining item is missing.

12. Shipping Delays

Delivery and processing estimates are not guarantees.

If we become aware that an order cannot be shipped within the time represented when the order was placed, we may:

  • Notify the customer of the delay

  • Provide a revised estimated shipping date

  • Request the customer’s agreement to continue waiting

  • Offer the option to cancel the unshipped portion of the order

  • Issue an applicable refund when cancellation is selected or legally required

Customers should ensure that their email address is correct and monitor messages regarding order delays.

LumiNeck is not responsible for carrier or customs delays outside our reasonable control, but this does not limit rights that cannot legally be excluded.

13. Lost or Delayed Packages

A shipment may be considered delayed when it has not arrived within its estimated delivery period.

Before contacting us, customers should:

  • Review the latest tracking information

  • Confirm the shipping address on the order

  • Check for carrier notices

  • Contact the carrier when appropriate

  • Allow time for delayed or missing tracking scans to update

If the package remains delayed, contact:

xejklyferiotz@gmail.com

Please provide the order number and tracking information.

We may contact the carrier or fulfillment provider, request an investigation, or ask the customer for additional information.

Carrier investigations may require several business days or longer. A refund or replacement is not automatically issued while a shipment remains in transit or while a carrier investigation is pending, unless required by applicable law.

14. Packages Marked as Delivered

If tracking shows that a package was delivered but it cannot be located, customers should:

  • Verify that the shipping address is correct

  • Check the mailbox, entrance, porch, garage, reception area, parcel locker, and surrounding property

  • Ask household members, neighbors, building staff, or reception personnel

  • Review any delivery photograph or carrier notice

  • Wait a reasonable period in case the carrier scanned the package prematurely

  • Contact the carrier for delivery details

If the package remains missing, contact LumiNeck.

We will provide reasonable assistance and may request a carrier investigation. Resolution will depend on the order records, carrier information, delivery evidence, circumstances of the claim, and applicable law.

A delivered tracking status does not automatically guarantee either approval or rejection of a refund or replacement request.

15. Lost or Stolen Packages After Delivery

Customers are responsible for providing a reasonably secure delivery location.

LumiNeck cannot guarantee protection against theft or loss after a package has been properly delivered to the address provided at checkout.

Claims involving packages reported as stolen after delivery may require:

  • Carrier confirmation

  • Delivery photographs

  • Written statements

  • Building or reception records

  • Police or theft reports where appropriate

  • Other supporting evidence

Each claim will be reviewed individually. Nothing in this section limits rights that cannot legally be waived.

16. Refused or Unclaimed Packages

Refusing delivery or failing to collect a package does not automatically cancel an order or guarantee a full refund.

If a package is refused, unclaimed, or returned to the sender, the customer may be responsible for:

  • Original shipping costs

  • Return shipping costs

  • Customs duties or taxes

  • Carrier handling charges

  • Reshipment expenses

If the package is successfully returned and received, any eligible refund will be reviewed after inspection.

Non-recoverable shipping, customs, and handling costs may be deducted where permitted by applicable law.

17. International Shipping

LumiNeck may ship to eligible international destinations.

International delivery availability depends on the product, shipping destination, carrier service, regulatory restrictions, and checkout configuration.

International customers are responsible for reviewing local import requirements before placing an order.

Some products may be unavailable for shipment to certain countries or regions.

LumiNeck may cancel and refund an order when shipment is unavailable, prohibited, commercially impractical, or restricted by a carrier, supplier, customs authority, or applicable law.

18. Customs Duties, Taxes, and Import Charges

International orders may be subject to:

  • Import duties

  • Value-added tax

  • Sales or consumption tax

  • Customs clearance fees

  • Brokerage charges

  • Local handling fees

  • Other governmental or carrier-imposed charges

Unless expressly stated at checkout, these charges are not included in the product price or LumiNeck’s standard shipping fee.

Such charges are determined by the destination country, customs authority, carrier, or other applicable entity and are generally the customer’s responsibility.

LumiNeck does not control these charges and cannot guarantee their amount.

Refusing a package because of customs charges does not automatically entitle the customer to a full refund.

19. Customs Processing

International shipments may be opened, inspected, held, or delayed by customs or other government authorities.

Customers may be required to provide:

  • Identification

  • Tax information

  • Import documentation

  • Payment of applicable fees

  • Additional information requested by customs or the carrier

Failure to provide requested information or pay applicable charges may result in delay, return, abandonment, or destruction of the shipment.

LumiNeck is not responsible for customs processing time or governmental decisions outside our reasonable control.

20. Product Restrictions

Certain jewelry, accessories, materials, components, or packaging may be restricted in particular countries or regions.

LumiNeck may decline, cancel, or modify a shipment when necessary because of:

  • Import restrictions

  • Product safety requirements

  • Material restrictions

  • Sanctions or trade controls

  • Carrier limitations

  • Address restrictions

  • Legal or regulatory requirements

If an order is canceled before shipment for such a reason, the applicable amount collected for the canceled item will be refunded to the original payment method.

21. Delivery to Shared or Commercial Locations

When an order is delivered to a:

  • Hotel

  • Office

  • Dormitory

  • Apartment building

  • Mailroom

  • Reception desk

  • Freight forwarder

  • Parcel forwarding service

  • Reshipping company

  • Shared residential location

Delivery may be considered completed when the package is accepted at the address by an authorized person, receptionist, mailroom employee, building staff member, or forwarding service.

Customers are responsible for understanding the delivery and storage procedures of the location they select.

Use of a freight forwarder, reshipping company, or third-party receiving service is at the customer’s risk to the extent permitted by law.

22. Delivery Attempts and Signature Requirements

Some packages may require a signature or may be subject to multiple delivery attempts.

Customers are responsible for monitoring tracking and making reasonable arrangements to receive the shipment.

If delivery cannot be completed, the carrier may:

  • Attempt redelivery

  • Hold the package at a pickup location

  • Return it to the sender

  • Apply storage or handling charges

Failure to receive or collect a package may be treated as an unclaimed shipment under this policy.

23. Damaged Packages

If a package or product arrives visibly damaged:

  • Photograph the outer packaging before opening it, when possible

  • Photograph the shipping label

  • Photograph the interior packaging

  • Photograph the damaged product

  • Keep all packaging and included materials

  • Contact LumiNeck within 7 days after delivery whenever reasonably possible

Do not discard the item or packaging while the claim is being reviewed.

Damage claims may require evidence for the carrier, supplier, fulfillment provider, or payment processor.

Available remedies are governed by our Return & Refund Policy and applicable law.

24. Order Cancellation Before Shipment

Customers should contact us as soon as possible to request cancellation.

Cancellation requests submitted within 12 hours are more likely to be completed, but cancellation is not guaranteed.

If an order has not yet been processed or shipped, we may approve the cancellation and issue a refund to the original payment method.

If processing or fulfillment has already begun, cancellation may no longer be possible. The customer may need to wait for delivery and request an eligible return under our Return & Refund Policy.

25. Events Outside Our Reasonable Control

LumiNeck is not responsible for delays or delivery failures caused by events outside our reasonable control, including:

  • Natural disasters

  • Severe weather

  • War or civil unrest

  • Epidemics or public-health restrictions

  • Labor disputes

  • Transportation interruptions

  • Carrier network disruptions

  • Government actions

  • Customs delays

  • Cybersecurity incidents

  • Power or communication failures

  • Supplier or fulfillment interruptions

When possible, we will provide reasonable updates or assistance.

This section does not exclude obligations or consumer rights that cannot legally be excluded.

26. Refunds for Shipping-Related Issues

Eligibility for a refund, replacement, or reshipment relating to shipping will depend on:

  • The tracking record

  • Delivery confirmation

  • The accuracy of the address supplied

  • Carrier findings

  • Product availability

  • Whether the package is returned

  • The reason for the delivery failure

  • The evidence provided

  • Our Return & Refund Policy

  • Applicable law

Refunds are generally issued to the original payment method.

Shipping charges may be non-refundable where the service was performed or where the issue resulted from customer-provided information, refusal, non-collection, or other circumstances outside LumiNeck’s control, except where applicable law requires otherwise.

27. Customer Responsibilities

Customers are responsible for:

  • Providing complete and accurate contact and delivery information

  • Reviewing order confirmation details

  • Monitoring order and tracking communications

  • Responding to carrier or customs requests

  • Paying applicable import charges

  • Providing a reasonably secure delivery location

  • Collecting packages within carrier deadlines

  • Contacting us promptly regarding an issue

  • Providing requested supporting information

Failure to complete these responsibilities may affect delivery or the available resolution, subject to applicable law.

28. Mandatory Consumer Rights

Nothing in this Shipping & Delivery Policy excludes, restricts, or overrides consumer rights that cannot legally be excluded or limited.

If applicable law provides additional rights relating to delivery, delays, cancellation, refunds, lost shipments, damaged goods, or nonconforming products, those mandatory rights will apply.

Where a provision of this policy conflicts with mandatory law, the mandatory law will control to the extent of the conflict.

29. Policy Changes

We may update this Shipping & Delivery Policy from time to time to reflect changes in:

  • Shipping practices

  • Carrier services

  • Fulfillment operations

  • Product availability

  • Legal requirements

  • Store procedures

The updated date will be displayed at the top of this page.

Changes will not retroactively reduce mandatory rights applicable to an order already placed.

30. Contact Information

For shipping, tracking, delivery, address, or order-related questions, contact:

Store Name: LumiNeck

Official Website: lumineck.us

Customer Support Email: xejklyferiotz@gmail.com

We generally respond within 1–2 business days, Monday through Friday, excluding public holidays and periods of unusually high inquiry volume.