Legal notice

Legal Notice

Last Updated: July 22, 2026

This Legal Notice applies to your access to and use of the LumiNeck website, including purchases made through our official online store at https://lumineck.us.

By accessing, browsing, or purchasing from LumiNeck, you acknowledge the information, disclosures, and limitations described in this Legal Notice, together with our Terms of Service, Privacy Policy, Shipping & Delivery Policy, and Return & Refund Policy.

Nothing in this Legal Notice excludes or limits any consumer right or legal protection that cannot lawfully be excluded or limited.

1. Store Information

Store Name: LumiNeck

Business Type: Online Retail Store

Main Category: Jewelry and Fashion Accessories

Official Website: https://lumineck.us

Customer Support Email: xejklyferiotz@gmail.com

Legal Business Name: [INSERT REGISTERED LEGAL BUSINESS NAME]

Business Address: [INSERT COMPLETE BUSINESS ADDRESS]

Telephone Number: [INSERT CUSTOMER CONTACT NUMBER]

The legal business name, physical business address, and telephone number above must be replaced with accurate and current information before this page is published.

LumiNeck operates as an online retailer offering jewelry, fashion jewelry, body jewelry, hair accessories, jewelry storage products, and related accessories.

2. Retailer and Third-Party Fulfillment Disclosure

Products purchased through lumineck.us are sold by LumiNeck.

LumiNeck may use third-party suppliers, manufacturers, warehouses, fulfillment providers, payment processors, and shipping carriers to operate the store and fulfill customer orders.

As a result:

  • Products may be shipped directly by a third-party fulfillment provider

  • Products may be dispatched from locations different from LumiNeck’s business address

  • Items from the same order may arrive in separate packages

  • Different products may have different tracking numbers or carriers

  • Supplier, warehouse, manufacturer, or carrier information may appear on packaging or shipping documentation

  • The shipping origin shown on a package may not be LumiNeck’s legal or business address

The use of a third-party supplier or fulfillment provider does not change the customer’s purchase relationship with LumiNeck for orders placed through lumineck.us.

Customers should contact LumiNeck directly regarding orders purchased from our website.

3. Product Information

LumiNeck makes reasonable efforts to provide accurate and understandable product information.

Product pages may include:

  • Product photographs

  • Dimensions and measurements

  • Necklace and bracelet lengths

  • Ring sizes

  • Materials and finishes

  • Plating information

  • Colors

  • Quantities

  • Included components

  • Care information

  • Product warnings

  • Availability information

Some product information may be supplied by manufacturers, distributors, suppliers, or fulfillment providers.

Although we review and present available information in good faith, product information may occasionally contain an error, omission, translation issue, formatting issue, or outdated detail.

Customers should review the complete product page before placing an order and contact us if clarification is required.

4. Jewelry Materials and Composition

Products sold by LumiNeck may contain materials including:

  • Stainless steel

  • Metal alloys

  • Copper

  • Brass

  • Gold-tone or silver-tone metal

  • Gold-plated or silver-plated finishes

  • Acrylic

  • Resin

  • Glass

  • Cubic zirconia

  • Synthetic stones

  • Natural stones

  • Shell

  • Wood

  • Faux pearls

  • Fabric

  • Leather

  • Synthetic leather

  • Adhesives

  • Enamel

  • Plastic components

Material information shown on a product page applies only to the information available for that product.

Terms such as “gold,” “silver,” “diamond,” “gemstone,” “pearl,” or similar jewelry-related descriptions should be understood according to the complete product description and any accompanying qualification.

For example, a product described as gold-plated, gold-tone, silver-plated, faux pearl, simulated stone, or cubic zirconia should not be understood as solid gold, solid silver, natural pearl, natural diamond, or another precious material unless the product page expressly states otherwise.

Customers should not rely solely on a product title or photograph when determining material composition.

5. Plated and Fashion Jewelry

Many LumiNeck products are fashion jewelry rather than solid precious-metal jewelry.

Plated and coated products may gradually fade, tarnish, discolor, scratch, or change in appearance through normal wear and exposure to:

  • Water

  • Perspiration

  • Humidity

  • Perfume

  • Cosmetics

  • Lotion

  • Hair products

  • Soap

  • Cleaning chemicals

  • Chlorine

  • Salt water

  • Heat

  • Friction

  • Environmental conditions

The durability of a finish depends on the product, frequency of use, individual body chemistry, storage, cleaning, and care.

Ordinary wear, gradual fading, tarnishing, or surface changes do not automatically constitute a manufacturing defect.

This does not affect legal rights relating to a product that was materially misrepresented, defective at delivery, unsafe, or otherwise nonconforming under applicable law.

6. Stones, Pearls, Shells, and Natural Materials

Natural stones, shells, wood, and similar materials may vary in:

  • Color

  • Pattern

  • Shape

  • Transparency

  • Texture

  • Surface markings

  • Size

  • Internal inclusions

  • Finish

These variations may be natural characteristics rather than defects.

Synthetic, simulated, treated, composite, reconstructed, imitation, or lab-created materials will be identified where that information is applicable and available to LumiNeck.

Product photographs are representative. A customer may not receive an item with the exact same natural pattern, shade, or markings shown in a photograph.

7. Product Images and Display Differences

We make reasonable efforts to display product images accurately.

However, the appearance of a product may differ slightly because of:

  • Screen settings

  • Device type

  • Display calibration

  • Lighting

  • Photography

  • Image editing

  • Camera angle

  • Product positioning

  • Manufacturing batch

  • Manual measurement

  • Packaging updates

LumiNeck cannot guarantee that a color, finish, size, texture, or proportion will appear identically on every screen or device.

Minor differences that do not materially change the product or make it substantially different from its description are not automatically considered defects.

8. Measurements, Fit, and Sizing

Jewelry and accessory measurements may be provided in inches, millimeters, centimeters, ring sizes, or other units.

Measurements may vary slightly because of manual measuring methods or manufacturing tolerances.

Customers are responsible for reviewing:

  • Necklace length

  • Bracelet or anklet circumference

  • Ring size

  • Pendant dimensions

  • Earring dimensions

  • Gauge size

  • Bar length

  • Hair accessory dimensions

  • Product weight

  • Adjustable range

  • Closure type

A term such as “adjustable,” “one size,” or “universal” does not guarantee that an item will fit every individual.

Customers should verify the applicable measurements before purchasing.

Returns relating to preference, sizing, or fit are governed by our Return & Refund Policy and any mandatory rights provided by applicable law.

9. Allergies and Skin Sensitivities

Jewelry and accessories may come into direct contact with skin.

Customers with metal allergies, sensitive skin, existing piercings, or other sensitivities should carefully review the available material information before purchasing or wearing a product.

Terms such as:

  • Hypoallergenic

  • Nickel-free

  • Stainless steel

  • Surgical steel

  • Gold-plated

  • Silver-plated

  • Skin-friendly

do not guarantee that every customer will be free from irritation, discoloration, discomfort, or allergic reaction.

Individual reactions may vary according to personal sensitivity, body chemistry, product use, cleaning, moisture, and environmental exposure.

Discontinue use if irritation, swelling, pain, rash, or another adverse reaction occurs. Seek advice from an appropriate healthcare professional when necessary.

LumiNeck does not provide medical advice or guarantee the suitability of a product for a specific allergy or medical condition.

10. Earrings and Body Jewelry

Earrings, nose jewelry, lip jewelry, tongue jewelry, belly-button jewelry, nipple jewelry, ear plugs, tunnels, and other body jewelry require appropriate selection, cleaning, handling, and use.

LumiNeck does not provide:

  • Piercing procedures

  • Piercing aftercare

  • Medical diagnosis

  • Infection treatment

  • Professional body-modification advice

Customers should not use body jewelry on an infected, inflamed, damaged, or unhealed piercing unless advised by a qualified professional.

Customers are responsible for selecting the correct:

  • Gauge

  • Diameter

  • Bar length

  • Closure type

  • Material

  • Product style

For hygiene and health reasons, opened, tried-on, worn, inserted, or used earrings and body jewelry may be ineligible for return where permitted by law.

Please review our Return & Refund Policy before purchasing hygiene-sensitive products.

11. Jewelry Care

Customers are responsible for following care information provided with the product or displayed on the product page.

Unless otherwise stated, customers should generally:

  • Keep jewelry dry

  • Remove jewelry before bathing or swimming

  • Avoid applying perfume or cosmetics directly to jewelry

  • Remove jewelry before exercise or strenuous physical activity

  • Avoid exposure to cleaning products and chemicals

  • Store products separately to reduce scratching

  • Handle delicate chains, clasps, stones, and settings carefully

  • Clean products only with methods suitable for the stated materials

Damage caused by improper use, cleaning, storage, force, modification, neglect, accident, or ordinary wear may not qualify as a manufacturing defect.

12. Small Parts and Child Safety

Jewelry and accessories may contain small parts that present choking, swallowing, entanglement, or injury hazards.

Unless a product is specifically identified as suitable for children, it should not be treated as a toy or provided to a child without appropriate adult supervision.

Keep small jewelry components, magnets, beads, clasps, chains, pins, and accessories away from infants, young children, and pets.

Customers are responsible for determining whether a product is appropriate for its intended user.

13. Hair Accessories

Hair clips, pins, combs, headbands, hair sticks, barrettes, and similar products should be used carefully and only for their intended purpose.

Sharp, pointed, spring-loaded, or rigid components may cause injury if handled incorrectly.

Do not allow children to use pointed or small hair accessories without appropriate supervision.

LumiNeck is not responsible for injury or damage caused by misuse, excessive force, modification, or use for an unintended purpose, except where liability cannot legally be excluded.

14. No Medical or Professional Advice

Information on the LumiNeck website is provided for general product information and shopping assistance.

It is not intended as:

  • Medical advice

  • Dermatological advice

  • Piercing advice

  • Allergy advice

  • Legal advice

  • Financial advice

  • Professional safety advice

Customers should use their own judgment and consult an appropriate qualified professional when necessary.

Product descriptions and customer support communications should not be used as a substitute for medical diagnosis, treatment, or professional guidance.

15. Product Safety

LumiNeck seeks to offer products that are suitable for lawful sale and ordinary intended use.

Customers must:

  • Read available warnings and instructions

  • Use products only for their intended purpose

  • Keep small or sharp products away from children

  • Stop using a damaged product

  • Avoid modifying a product in a way that may make it unsafe

  • Contact us if a serious product safety concern is discovered

If we become aware of a safety issue, product recall, or corrective action, we may contact affected customers, remove a product from sale, provide safety instructions, or arrange another remedy as required by applicable law.

16. Product Availability

Products may be available in limited quantities.

Availability displayed on the website may change because of:

  • Supplier inventory changes

  • Fulfillment availability

  • Order volume

  • Product discontinuation

  • Listing synchronization issues

  • Technical errors

  • Shipping restrictions

  • Legal or regulatory restrictions

Adding an item to a cart does not reserve the item.

We may limit quantities, discontinue products, or cancel an unavailable item where legally permitted.

If we cancel a paid order or item because it is unavailable, the applicable payment will be refunded to the original payment method.

17. Pricing and Promotional Information

Prices, discounts, promotions, product availability, and shipping options may change before an order is accepted.

The applicable price will normally be the price displayed during checkout, subject to correction of obvious or material errors.

Prices may not include:

  • Shipping costs

  • Sales taxes

  • Value-added taxes

  • Customs duties

  • Import taxes

  • Brokerage fees

  • Currency conversion fees

  • Foreign transaction fees

unless these amounts are expressly included or collected during checkout.

Promotions may be subject to separate conditions, expiration dates, product exclusions, quantity limitations, or minimum purchase requirements.

18. Pricing and Listing Errors

The website may occasionally contain errors involving:

  • Price

  • Discount

  • Product description

  • Photograph

  • Variation

  • Material

  • Quantity

  • Shipping charge

  • Tax calculation

  • Inventory status

If an obvious or material error affects an order, LumiNeck may:

  • Correct the information

  • Contact the customer

  • Request confirmation

  • Cancel the affected item or order

  • Issue an applicable refund

We will not charge a corrected higher price without the customer’s agreement.

Nothing in this section permits misleading pricing or unlawful cancellation.

19. Order Acceptance

An automated order confirmation indicates that LumiNeck received an order request. It does not necessarily mean that the order has been finally accepted or shipped.

An order may be reviewed for:

  • Payment authorization

  • Fraud prevention

  • Inventory availability

  • Address accuracy

  • Shipping eligibility

  • Quantity limits

  • Product restrictions

  • Pricing or listing errors

We may reject or cancel an order before shipment for a legitimate and lawful reason.

If payment was collected for a canceled order, the applicable amount will be refunded to the original payment method.

20. Shipping and Delivery

Processing times, shipping charges, delivery estimates, tracking, customs charges, split shipments, address responsibilities, and delivery problems are governed by our Shipping & Delivery Policy.

Shipping and delivery dates are estimates unless expressly guaranteed.

Delivery may be affected by:

  • Carrier delays

  • Weather

  • Customs processing

  • Seasonal demand

  • Transportation interruptions

  • Incorrect addresses

  • Failed delivery attempts

  • Local restrictions

  • Events outside our reasonable control

Customers are responsible for providing accurate delivery information and monitoring tracking communications.

21. Customs and International Orders

International orders may be subject to:

  • Customs inspections

  • Import duties

  • Value-added taxes

  • Sales or consumption taxes

  • Brokerage fees

  • Carrier handling charges

  • Local regulatory requirements

Unless expressly stated at checkout, these costs are generally not included in LumiNeck’s standard shipping charge and are the customer’s responsibility.

LumiNeck does not control customs decisions, processing times, or charges.

Customers are responsible for checking whether a product may legally be imported into the destination country.

22. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, cancellations, damaged products, incorrect items, defective products, and missing-package claims are governed by our Return & Refund Policy.

Customers must contact LumiNeck before returning a product.

The following are not automatically authorized return addresses:

  • The address on the original shipping label

  • A supplier’s address

  • A warehouse address

  • A manufacturer’s address

  • A carrier’s address

  • Any address printed on product packaging

Returns must be sent only according to the instructions provided by LumiNeck.

Mandatory consumer rights remain unaffected.

23. Third-Party Services

LumiNeck may use third-party platforms and services, including:

  • Shopify

  • Payment processors

  • Suppliers

  • Manufacturers

  • Warehouses

  • Fulfillment providers

  • Shipping carriers

  • Analytics providers

  • Advertising services

  • Customer support tools

  • Fraud-prevention services

Third-party services may be governed by their own terms, privacy policies, systems, and procedures.

LumiNeck is not responsible for an interruption, error, delay, decision, policy, or action of an independent third-party provider that is outside our reasonable control, except where responsibility cannot legally be excluded.

24. Third-Party Links

The website may include links to third-party websites or services.

A third-party link does not necessarily mean that LumiNeck owns, controls, endorses, or guarantees that third party.

Customers should review the third party’s applicable terms and privacy practices before providing personal information or completing a separate transaction.

LumiNeck is not responsible for independent transactions completed directly with third parties.

25. Intellectual Property

The LumiNeck website and its original content may be protected by copyright, trademark, design, database, and other intellectual property laws.

Protected content may include:

  • Store branding

  • Logos

  • Original text

  • Graphics

  • Page layouts

  • Design elements

  • Photographs

  • Videos

  • Icons

  • Software

  • Original product descriptions

Product names, trademarks, photographs, and content belonging to manufacturers, suppliers, or other third parties remain the property of their respective owners.

Unless authorized in writing, users may not:

  • Copy or republish website content

  • Reproduce LumiNeck branding

  • Modify or distribute protected content

  • Use content for commercial resale

  • Scrape or harvest website data

  • Create an unauthorized association with LumiNeck

  • Remove copyright or trademark notices

26. Intellectual Property Complaints

A rights holder who believes that content on lumineck.us infringes a copyright, trademark, or other protected right may contact:

xejklyferiotz@gmail.com

The notice should identify:

  • The protected work or right

  • The allegedly infringing material

  • The page or location where it appears

  • The rights holder or authorized representative

  • Contact information

  • The basis for the complaint

  • Any statement or signature required by applicable law

We may investigate, remove, restrict, or request additional information concerning disputed content.

Submitting a knowingly false complaint may have legal consequences.

27. User Reviews and Submitted Content

Customers may be able to submit reviews, photographs, comments, or other content.

Submitted content must not:

  • Be false or deceptive

  • Infringe another person’s rights

  • Contain unlawful, threatening, defamatory, or abusive material

  • Disclose another person’s personal information without permission

  • Include malware or harmful code

  • Impersonate another person or business

  • Contain unauthorized advertising or spam

We may moderate, reject, or remove content that violates our policies or applicable law.

Submitting a review does not guarantee publication.

28. Website Availability

We do not guarantee that the website will always operate without interruption, delay, error, or security issue.

The website or a feature may be changed, restricted, suspended, or discontinued because of:

  • Maintenance

  • Security concerns

  • Technical failures

  • Service-provider issues

  • Legal requirements

  • Business changes

  • Events outside our reasonable control

Existing accepted orders will continue to be handled according to applicable policies and law.

29. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and its general informational content are provided on an “as available” and “as is” basis.

LumiNeck does not guarantee that:

  • Every website feature will always be available

  • Every product will remain in stock

  • The website will always be free from errors

  • Every delivery will occur by an estimated date

  • Every product will be suitable for every individual

  • A jewelry product will not cause a reaction in a sensitive individual

  • Plated jewelry will retain its original finish indefinitely

This disclaimer does not exclude:

  • Express warranties specifically provided by LumiNeck

  • Mandatory product warranties

  • Product conformity rights

  • Rights concerning defective or unsafe products

  • Consumer rights that cannot legally be excluded

30. Limitation of Liability

To the fullest extent permitted by applicable law, LumiNeck and its owners, employees, contractors, suppliers, fulfillment providers, licensors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising from the use of the website or products.

This may include loss of profit, business opportunity, goodwill, data, or other intangible loss.

Where liability may lawfully be limited, LumiNeck’s total liability relating to a particular purchase will not exceed the amount paid to LumiNeck for the product or order giving rise to the claim.

These limitations do not apply where liability cannot legally be excluded or limited, including where applicable law prohibits a limitation concerning:

  • Fraud

  • Willful misconduct

  • Gross negligence

  • Death or personal injury caused by negligence

  • Defective-product liability

  • Mandatory consumer protection rights

Some jurisdictions do not permit particular limitations, so some parts of this section may not apply to every customer.

31. Events Outside Our Reasonable Control

LumiNeck is not responsible for delay or failure caused by circumstances outside our reasonable control, including:

  • Natural disasters

  • Severe weather

  • War

  • Civil unrest

  • Epidemics

  • Government actions

  • Customs restrictions

  • Labor disputes

  • Transportation interruptions

  • Carrier disruptions

  • Cybersecurity incidents

  • Utility failures

  • Supplier interruptions

  • Fulfillment disruptions

We will make reasonable efforts to assist affected customers and communicate material delays when appropriate.

Mandatory legal obligations remain unaffected.

32. Mandatory Consumer Rights

Nothing in this Legal Notice excludes, limits, waives, or overrides a consumer right that cannot legally be excluded or restricted.

Depending on the customer’s location, mandatory rights may apply regarding:

  • Accurate product descriptions

  • Product safety

  • Product conformity

  • Defective goods

  • Delivery

  • Cancellation

  • Withdrawal

  • Refunds

  • Repairs

  • Replacements

  • Warranties

  • Unfair contract terms

Where this Legal Notice conflicts with mandatory law, the mandatory law will control to the extent of the conflict.

33. Relationship to Other Store Policies

This Legal Notice should be read together with:

  • Terms of Service

  • Privacy Policy

  • Your Privacy Choices

  • Shipping & Delivery Policy

  • Return & Refund Policy

  • Contact Us page

  • Any product-specific warnings or terms

If a product, promotion, or service has specific terms, those terms may apply to that matter.

34. Changes to This Legal Notice

LumiNeck may update this Legal Notice to reflect changes in:

  • Products

  • Store operations

  • Fulfillment practices

  • Website features

  • Service providers

  • Legal requirements

  • Safety information

The revised date will be shown at the top of this page.

Changes will not retroactively remove rights that have already accrued or reduce mandatory consumer rights.

35. Contact Information

For questions regarding this Legal Notice, a product, or an order, contact:

Store Name: LumiNeck

Official Website: https://lumineck.us

Customer Support Email: xejklyferiotz@gmail.com

Legal Business Name: Storevia Limited

Business Address: Unit 809, 8/F Brill Plaza 84 To Kwa Wan Rd To Kwa Wan Hong Kong

Telephone Number: +1 (936) 260-5549

Customer support generally responds within 1–2 business days, Monday through Friday, excluding public holidays and periods of unusually high inquiry volume.